Gateway 6400 - Manual (Page 99)

90 Troubleshooting
The system does not recognize the CD drive.
Probable cause Solution
The CD is not intended for PC
use Make sure the CD is PC compatible.
The CD is loaded incorrectly Make sure the label is facing up, then try again.
The CD is scratched or dirty Try cleaning the CD with a lint-free cloth. Make
sure the CD is not scratched.
The CD drive needs to be
added as new hardware In the Control Panel window (Start | Settings |
Control Panel), double-click Add New
Hardware. Follow the on-screen instructions
for adding the drive.
The secondary IDE device
may be disabled Restart your computer, then press F1 to open
the BIOS Setup utility program. From the
Advanced | IDE Configuration menu, set the
IDE Controller to Both and the Secondary
IDE Master to Auto.
The CD cables are not
installed correctly Open the system and make sure all cables
between the CD controller and the CD drive
are connected correctly.
The CD drive may be
defective Replace the CD drive.
05032.book Page 90 Monday, July 10, 2000 11:43 AM