Faber Genie M1600 - Manual (Page 6)

4 • Contents Genie Monochrome Series-GigE Vision Camera
Ethernet Switch Requirements ........................................................................................................98
Ethernet to Fiber-Optic Interface Requirements ............................................................................99
EC & FCC D ECLARATION OF C ONFORMITY .........................................................................................100
TROUBLESHOOTING............................................................................................................................101
O VERVIEW ............................................................................................................................................101
Problem Type Summary................................................................................................................101
I NSTALLATION I SSUES AND F UNCTIONAL P ROBLEMS ............................................................................103
GigE Server Warning Example 1a: IP error with multiple NICs .................................................103
GigE Server Warning Example 1b: IP error with multiple NICs .................................................104
GigE Server Warning Example 2: Subnet Mask or IP error ........................................................105
GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled ..........................................105
D EVICE A VAILABLE WITH O PERATIONAL I SSUES ..................................................................................106
Firmware Updates ........................................................................................................................106
Power Failure During a Firmware Update–Now What? .............................................................107
Streaming Error: No Acquisition with a Timeout Message ..........................................................107
Disabling Windows Firewall................................................................................................................. 107
Test a Genie Using Internal Test Patterns....................................................................................109
Cabling and IP Configuration Issues ...........................................................................................109
Streaming Video (grab) Issues......................................................................................................109
Grab Remains Black.............................................................................................................................. 110
Grab has Random Bad Data or Noise.................................................................................................... 110
Grab has Random Bad Data or Noise – Case 1 ..................................................................................... 110
Grab has Random Bad Data or Noise – Case 2 ..................................................................................... 111
Grab has Random Bad Data or Noise – Case 3 ..................................................................................... 111
Laptop Computer Networking Issues............................................................................................111
Configuration Recommendations with Laptops .................................................................................... 112
Problems when Changing the Laptop NIC............................................................................................ 112
Problems with Disconnecting NICs ...................................................................................................... 113
Ethernet Switch Issues ..................................................................................................................113
Multiple Camera Issues ................................................................................................................113
Camera Exposure Issues...............................................................................................................114
Verifying Network Parameters......................................................................................................115
VPN Driver Interference...............................................................................................................115
DALSA CONTACT INFORMATION....................................................................................................117
G ENIE S ALES I NFORMATION .................................................................................................................117
G ENIE T ECHNICAL S UPPORT .................................................................................................................118
GLOSSARY OF TERMS .........................................................................................................................119
INDEX........................................................................................................................................................123