Faber Genie M1600 - Manual (Page 104)

102 • Troubleshooting Genie Monochrome Series-GigE Vision Camera
Device Not Available
A red X over the GigE server tray icon indicates that the Genie device is not found. This indicates either a major
camera fault or condition such as disconnected power, or a network issue where there is no communication.
• Review the section " Installation Overview & Preparations " on page 18 to verify required installation steps.
• See " Verifying Network Parameters " on page 115 to review networking details.
• See " VPN Driver Interference " on page 115 if using Genie Framework previous to release 1.20.
Device IP Error
The GigE server tray icon shows a warning with IP errors. Review the following topics on network IP problems to
identify and correct the condition.
• " GigE Server Warning Example 1a: IP error with multiple NICs " on page 103
• " GigE Server Warning Example 1b: IP error with multiple NICs " on page 104
• " GigE Server Warning Example 2: Subnet Mask or IP error " on page 105
• " GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled " on page 105
Device Available but with Operational Issues
A properly installed Genie with no network issues may still not perform optimally. Operational issues concerning
cabling, Ethernet switches, multiple cameras, and camera exposure are discussed in the following sections:
• " Firmware Updates " on page 106
• " Power Failure During a Firmware Update–Now What? " on page 107
• " Streaming Error " on page 107
• " Test a Genie Using Internal Test Patterns " on page 109
• " Cabling and IP Configuration Issues " on page 109
• " Grab has Random Bad Data or Noise " on page 110
• " Laptop Computer Networking Issues " on page 111
• " Ethernet Switch Issues " on page 113
• " Multiple Camera Issues " on page 113
• " Camera Exposure Issues " on page 114