Formax ColorMaxLP Operator Manual - Manual (Page 64)

64
Troubleshooting
Formax
If Error Messages Appear
If error messages are displayed on the printer control panel, check the following table
for the solution.
Error Message Possible Cause Solution
Clamshell Open The clamshell is open. Close the clamshell.
The clamshell sensor is damaged Contact Technical Support for part replacement.
End of Roll End of roll is detected. Load a new roll of labels.
Front Cover Open The front cover is open. Close the front cover.
Jammed Cutter Debris in the cutting zone. 1. Turn off the printer and unplug the power
cable.
2. Clean any debris from the cutting zone.
See Cleaning Debris from the Cutting Zone on
page 53 for details.
Jammed Media The labels are jammed or cannot
feed into the printer. Clear the jam and reload the media.
See Clearing a Media Jam on page 70.
Media used exceeds the maximum
thickness of 0.01” (0.3 mm). Clear the jam and replace the media. See
Choosing Label Media on page 20.
The transmissive (gap) or reflective
(black mark) sensor is dirty or
faulty. Clean the sensor with a lint free cloth and re-try.
If the error persists, contact Technical Support
for part replacement.
Low Ink An ink cartridge is low. Replace the ink cartridge. Check the ink status
icons on the Control Panel for the color that is
low.
Mech Error [01] The printer is not receiving the
correct data. 1. Check that the label & image size matches.
Increase or decrease the image size slightly.
2. Cancel the job print (and clear the printer
spooler, if needed) and re-try.
3. If the error persists, contact Technical
Support.
Mech Error [code]
where [code] <> 01
Printer mechanical fault. Note the error code and contact Technical
Support.
If Mech Error 2 or Mech Error 3 appears during
installation, see Troubleshoot Printer Setup on
page 12.
Do not attempt to restart the printer more
than 3 times if the same Mech Error appears.
Contact Technical Support.