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Troubleshooting – American Time AllSync Plus User Manual

Page 18

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© American Time

18

AllSync Plus Clock Installation

& Operation Manual

Glossary

Appendix B LED

Illumination

Appendix A

Specifications

Tr

oubleshooting

General Operation

Installation

Intr

oduction

Troubleshooting

Note: The LED indicator on the back of the AllSync Plus clock is intended for troubleshooting purposes.
AllSync Plus Clock not correcting the hour hand

• LED is solid green


º Wait for 8:00 or 2:00 on clock face

º Disconnect clock for 1 hour, reconnect and wait for 24 hours.

• LED is solid red


º Wait for 12 hour correction

Note: LED on back of clock will alternate red-green while master is sending it a correction.

º If AllSync Plus clock(s) have been moved from one clock protocol to another with identical

hourly correction it may not recognize the switch. Set master for synchronous style correction with

different hourly correction, then, if needed change clock protocol back (refer to your master clock

instructions for setting clock protocol).

AllSync Plus Clock Synchronized to the correct hour and seconds but minutes are off by less than

• LED is green

º Wait for 8:00 or 2:00 on clock face
Note: LED on back of clock will alternate red-green while master is sending it a correction.

o Clock may have been jarred during shipment. Remove crystal and move the minute hand to the

correct time. Contact American Time Technical support for assistance at

800-328-8996.

• LED is red

o Wait for 12 hour correction and clock to cross 8:00 or 2:00

o If AllSync Plus clock has been moved from one clock protocol to another with identical

hourly correction it may not recognize the switch. Set master for synchronous style correction

with different hourly correction, then if needed, change clock protocol back. Refer to your master

clock instructions for setting clock protocol.

LED