Accu-Chek insulin pump - Manual (Page 143)

Repair
If you have problems with your pump, contact Pump Support at 1-800-688-4578.
Pump Support can help you and answer many questions over the telephone.
Pump Support may direct you to return your pump to Disetronic Medical Systems
for repair. For example, you might need to return your pump if an alert or error
could not be cleared by following the procedures described in “Alerts and Errors.”
(page 147). If Pump Support directs you to return your pump, they will give you
a Return Material Authorization (RMA) number that you must include with the
pump when you send it.
If you must ship your pump, carefully pack the pump and the used cartridge,
battery, battery cover, adapter, and infusion set to avoid damage to them during
transportation. Place your pump back in the shipping case and put the case in a
package that will not rip or tear. It is best to send your pump using a shipping
method and carrier that tracks the shipment.
When you return your pump, include the following:
• a description of the reason for returning your pump
• your name and address
• your daytime phone
• the serial number of your pump, and
• any RMA (Return Material Authorization) number received from
Pump Support.
By returning your pump to Disetronic Medical Systems, you allow Disetronic
Medical Systems to undertake any testing on your infusion pump that is needed for
a proper inspection, and understand that your pump may not be returned to you.
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! Do not perform any servicing or repair on your insulin pump.
Do not use any lubricants on the pump mechanism. If you
have questions, contact Pump Support at 1-800-688-4578.
Chapter 6: Care and Maintenance ACCU-CHEK Spirit Insulin Pump
142
CAUTION