HP Vectra VL 5/xxx - Manual (Page 106)

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HP products external to the system processor unit–such as external storage subsystems, displays, printers, and
other peripherals–are covered by the applicable warranties for those products; HP software is covered by the
HP Software Product Limited Warranty.
On-site visits caused by non-Hewlett-Packard products–whether internal or external to the system processor
unit–are subject to standard per-incident travel and labor charges.
On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel
Areas–areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit
routine travel–service is provided on a negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP
holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second
business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and
negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and
Service Office.
Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or
distributor.
Service contracts which provide after-hour or weekend coverage, faster response time, or service in an
Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional
charge.
Customer Responsibilities
The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement
part will be dispatched.
The customer is responsible for the security of its proprietary and confidential information and for maintaining a
procedure external to the products for reconstruction of lost or altered files, data, or programs.
For on-site service, the customer must provide: access to the product; adequate working space and facilities
within a reasonable distance of the product; access to and use of all information and facilities determined
necessary by HP to service the product; and operating supplies and consumables such as the customer would
use during normal operation.
When service is being performed on-site, a representative of the customer must be present at all times. The
customer must state if the product is being used in an environment which poses a potential health hazard to
repair personnel; HP or the servicing dealer may require that the product be maintained by customer personnel
under direct HP or dealer supervision.
Obtaining Return Warranty Service
When return warranty service applies, the product must be returned to a service facility designated by HP.
Customer must enclose a copy of a document proving date of purchase.
The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for
warranty service. HP shall pay for return of products to the customer except for products returned to the
customer from another country.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Rev. 20/11/96