HP 3500 - Manual (Page 156)

Control panel message Description Recommended action
13.XX.YY JAM
REMOVE TRAY 2
alternates with
For help press ?
There is a jam in the duplex path. For the HP Color LaserJet 3700dn and
3700dtn printer models only.
Press for help.
or
See Clearing paper jams .
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
Note
If Jam Recovery: OFF some pages will
not be reprinted. Re-send the missing
pages.
13.XX.YY JAM INSIDE
LOWER REAR DOOR
alternates with
Clear jam then press
A page is jammed in the lower rear door
(rear output bin). Press for help.
or
See Clearing paper jams .
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM INSIDE
UPPER REAR DOOR
alternates with
Clear jam then press
There is a jam inside the upper rear door,
the upper rear door was opened during
printing, or the door has been left open
and a print job was sent to the printer. Close the upper rear door. Press for
help.
or
See Clearing paper jams .
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM IN
TRAY 1
alternates with
For help press ?
Clear jam then press
A page is jammed in the multipurpose
tray. Press for help.
or
See Clearing paper jams .
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
Note
If Jam Recovery: OFF some pages will
not be reprinted. Re-send the missing
pages.
144 Chapter 8 Problemsolving ENWW