HP Compaq ProLiant DL760 - Manual (Page 27)

Business Solutions Priority Service Plan – Priority Gold Business Solutions Priority Service Plan – Priority Gold Business Solutions Priority Service Plan – Priority Gold Business Solutions Priority Service Plan – Priority Gold
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30 minute response
(critical), 1-hr response (non-critical), for Windows NT, Windows 2000, Professional, Server or
Advanced Server Operating System, Technical Account Manager, Technical Newsletter, SW activity
review, proactive revision management, Upgrade impact planning, 2 System Healthcheck per year (6-
3 Part Number for U.S.) 239945-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System Support for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System (6-3 Part
Number for U.S.) 239947-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30 minute response
(critical), 1-hr response (non-critical), for Novell NetWare Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, Upgrade impact planning (6-3 Part Number for
U.S.) 239985-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System Support for Novell
NetWare Operating System (6-3 Part Number for U.S.) 239987-002
Business Solutions Priority Service Plan – Priority Gold Executive Business Solutions Priority Service Plan – Priority Gold Executive Business Solutions Priority Service Plan – Priority Gold Executive Business Solutions Priority Service Plan – Priority Gold Executive
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30 minute response
(critical), 1-hr response (non-critical), for Windows NT, Windows 2000, Professional, Server or
Advanced Server Operating System, Technical Account Manager, Technical Newsletter, SW activity
review, proactive revision management, Upgrade impact planning, 2 System Healthcheck per year (6-
3 Part Number for U.S.) 239949-002
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System Support for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System (6-3 Part
Number for U.S.) 239951-002
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30 minute response
(critical), 1-hr response (non-critical), for Novell NetWare Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, Upgrade impact planning (6-3 Part Number for
U.S.) 239989-002
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System Support for Novell
NetWare Operating System (6-3 Part Number for U.S.) 239991-002
Business Solutions Priority Service Plan – Priority Premier Level Business Solutions Priority Service Plan – Priority Premier Level Business Solutions Priority Service Plan – Priority Premier Level Business Solutions Priority Service Plan – Priority Premier Level
7 x 24 2-hour H/W, 7 x 24 1-hour O/S (NT & NetWare), SPS Account Review, Proactive Management
Review, named S/w rep, Three Years (6-3 Part Number for Canada) 155338-122
Business Solutions Priority Service Plan – Priority Executive Premier Level Business Solutions Priority Service Plan – Priority Executive Premier Level Business Solutions Priority Service Plan – Priority Executive Premier Level Business Solutions Priority Service Plan – Priority Executive Premier Level
7 x 24 2-hour H/W, 7 x 24 30-minutes O/S (NT & NetWare), SPS Account Review, Proactive
Management Review, named S/w rep, Three Years (6-3 Part Number for Canada) 155342-122
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DA - 10813 North America — Version 39 — October 17, 2003 Page 27