HP Compaq ProLiant DL760 - Manual (Page 26)

Service and Support Service and Support Service and Support Service and Support
Offerings
Offerings Offerings Offerings (HP Care Pack
Services)
NOTE NOTE NOTE NOTE: These Service and Support Offerings are for Windows NT, Windows 2000 Server/Advanced
Server or Novell NetWare Operating System.
Hardware Services 4-Hour On-site Service Hardware Services 4-Hour On-site Service Hardware Services 4-Hour On-site Service Hardware Services 4-Hour On-site Service
4-Hour On-site Service, 9-Hour x 5-Day Coverage, 3 Years (6-3 Part Number for U.S.) 401785-002
4-Hour On-site Service, 9-Hour x 5-Day Coverage, 3 Years (2-5-2Part Number for Canada) 401785-122
4-Hour On-site Service, 24-Hour x 7-Day Coverage, 3 Years (6-3 Part Number for U.S.) 401784-002
4-Hour On-site Service, 24-Hour x 7-Day Coverage, 3 Years (2-5-5 Part Number for Canada) 401784-122
Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services
Hardware Installation (6-3 Part Number for U.S.) 401794-002
Hardware Installation (6-3 Part Number for Canada) 401794-122
Pre-installation planning; unpack equipment, install most current Compaq HW options internal to
server at same time of server installation; assemble & test; basic user information provided; Install &
configure basic functionality of Win NT Operating System plus up to 1 day start-up activity, configure
print & network access services, and orientation (6-3 Part Number for U.S.) 240016-002
Pre-installation planning; unpack equipment, install most current Compaq HW options internal to
server at same time of server installation; assemble & test; basic user information provided; Install &
configure basic functionality of Novell NetWare Operating System plus up to 1 day start-up activity,
configure print & network access services, and orientation (6-3 Part Number for U.S.) 240011-002
Business Solutions Priority Service Plan – Priority Level Business Solutions Priority Service Plan – Priority Level Business Solutions Priority Service Plan – Priority Level Business Solutions Priority Service Plan – Priority Level
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support 2-hr response
for Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System, Next
Available Specialist (6-3 Part Number for U.S.) 239937-002
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support 2-hr response
for Novell NetWare Operating System, Next Available Specialist (6-3 Part Number for U.S.) 239977-002
5 x 9 4-hour H/W, 5 x 9 2-hour O/S (NT & NetWare), Three Years (6-3 Part Number for Canada) 155326-122
Business Solutions Priority Service Plan – Priority 24 Level Business Solutions Priority Service Plan – Priority 24 Level Business Solutions Priority Service Plan – Priority 24 Level Business Solutions Priority Service Plan – Priority 24 Level
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr response for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System, Next
Available Specialist (6-3 Part Number for U.S.) 239939-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr response for
Novell NetWare Operating System, Next Available Specialist (6-3 Part Number for U.S.) 239979-002
Business Solutions Priority Service Plan – Priority Plus Level Business Solutions Priority Service Plan – Priority Plus Level Business Solutions Priority Service Plan – Priority Plus Level Business Solutions Priority Service Plan – Priority Plus Level
7 x 24 4-hour H/W, 7 x 24 1-hour O/S (NT & NetWare), SPS account review, Three Years (6-3 Part
Number for Canada) 155338-122
Business Solutions Priority Service Plan – Priority Silver Business Solutions Priority Service Plan – Priority Silver Business Solutions Priority Service Plan – Priority Silver Business Solutions Priority Service Plan – Priority Silver
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr response,
Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account Manager, Technical
Newsletter, SW activity review, proactive patch notification, 1 System Healthcheck per year (6-3 Part
Number for U.S.) 239941-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System Support for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System (6-3 Part
Number for U.S.) 239943-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr response,
Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review (6-3 Part Number for
U.S.) 239981-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System Support for Novell
NetWare Operating System (6-3 Part Number for U.S.) 239983-002
QuickSpecs
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DA - 10813 North America — Version 39 — October 17, 2003 Page 26