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K. after fireplace is lit, L. frequently asked questions – Heat & Glo Fireplace Heat & Glo 350TRSILP-AUF User Manual

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Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

K. After Fireplace is Lit

Initial Break-in Procedure
• The fireplace should be run three to four hours

continuously on high.

• Turn the fireplace off and allow it to completely cool.
• Remove fixed glass assembly. See Section 9.E.
• Clean fixed glass assembly. See Section 3.
• Replace the fixed glass assembly and run continuously

on high an additional 12 hours.

This cures the materials used to manufacture the fire-

place.
NOTICE! Open windows for air circulation during fire-

place break-in.

• Some people may be sensitive to smoke and odors.

• Smoke detectors may activate.

L. Frequently Asked Questions

ISSUE

SOLUTIONS

Condensation on the glass

This is a result of gas combustion and temperature variations. As the appliance warms, this

condensation will disappear.

Blue flames

This is a result of normal operation and the flames will begin to yellow as the appliance is al-

lowed to burn for 20 to 40 minutes.

Odor from appliance

When first operated, this appliance may release an odor for the first several hours. This is caused

by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may

also be released from finishing materials and adhesives used around the appliance.

Film on the glass

This is a normal result of the curing process of the paint and logs. Glass should be cleaned

within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing

process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See

your dealer.

Metallic noise

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to

the sound produced by a furnace or heating duct. This noise does not affect the operation or

longevity of the appliance.

Is it normal to see the pilot flame burn

continually?

In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is

turned off. Some optional control systems available with IPI models may allow pilot flame to

remain lit.

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