Hewlett-packard support and information services – HP KAYAK XU800 User Manual
Page 52
Hewlett-Packard Support and Information Services
You can learn more about HP service and support from the support
Web site:
kayaksupport
.
Collecting Information Before Contacting HP Support
It is recommended that before contacting HP Support you note down
some of the information mentioned below. This will help HP support
deal with your problem quickly and efficiently.
PC Description
Model number
See label on the right side of your PC.
Serial number
See label on the right side of your PC.
RAM
•
Number of megabytes installed
•
HP RAM or RAM from another
manufacturer
RAM
•
There may be some compatibility problems with non-HP RAM. The amount of RAM is
displayed on the LCD status panel System Info “Sys Info” menu.
•
There may be some compatibility problems with non-HP RAM.
•
HP supports and recommends only HP memory modules.
Question or Problem
Write down a brief description of the problem
Frequency
How often has the problem occurred?
Run OK?
How long has the PC been running normally?
Recent changes to the PC
Have there been any recent changes made to the PC?
Hardware Configuration
Which BIOS version is used?
The BIOS version is displayed in the Setup program main menu, accessed by pressing
F2
during start-up.
Any BIOS parameter changes?
Did the problem occur after changes were made to the BIOS using the Setup program?
Make a list of slots and interrupts used by
additional cards (for example, LAN, sound
and SCSI)
This is to check for interrupt conflicts. You can find IRQs by running DiagTools (see page 45).
Operating System
Are you using the original operating
system software that came preloaded on
your PC?
If not, what is the operating system
version?
Select Settings ➪ Control Panel from the Start menu, then click on the System icon. The
operating system version is displayed under System.
Any operating system-generated error
messages?
Please note down exact text of error message.
Any errors during boot (Power-On-Self-
Test)?
This test checks all installed components.
Any POST errors will be displayed on your monitor screen or signalled by beep codes.
Yits.bok Page 52 Friday, December 17, 1999 11:33 AM