Napoleon 23 Inch Portable Charcoal Kettle Grill Owner's Manual - Manual (Page 9)

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www.napoleon.com N415-0444W MAY 03.21
Troubleshooting
Problem Possible Causes Solution
Low heat / Low flame. Improper preheating.
Not enough airflow.
Low charcoal.
Lid being opened to
frequently.
Allow charcoal to burn until covered with a light
grey ash. (usually 20-25min).
Open Vents.
Add more charcoal to the charcoal tray.
Allow food to cook with the lid closed. Every
time the lid is removed, the temperature drops.
This leads to lower temperatures and longer
cooking times.
Excessive flare-ups/uneven heat. Improper preheating.
Excessive grease and ash
build up in ash/drip pan.
Preheat grill with lid closed for 20 - 25 mins and
spread coals around evenly.
Clean ash/drip pan regularly. Do not line
pan with aluminum foil. Refer to cleaning
instructions.
“Paint” appears to be peeling inside
lid or hood.
Grease build up on
inside surfaces.
This is not a defect. The finish on the lid is
porcelain, and will not peel. The peeling is
caused by hardened grease, which dries into
paint-like shards that will flake off. Regular
cleaning will prevent this. See cleaning
instructions.