Returns – CHAUVET DJ Obey 70 Universal DMX-512 Controller User Manual
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Obey 70 User Manual Rev. 7
To get support or return a product:
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If you are located in the US, contact Chauvet World Headquarters.
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If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
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If you are located in France, contact Chauvet France.
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If you are located in Germany, contact Chauvet Germany.
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If you are located in Mexico, contact Chauvet Mexico.
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If you are located in Benelux, contact Chauvet Europe BVBA.
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If you are located in any other country, DO NOT contact Chauvet. Instead,
contact your local distributor. See www.chauvetlighting.com for distributors
outside the US, UK, Ireland, Mexico, or Benelux.
If you are located outside the US, UK, Ireland, Mexico, or Benelux, contact your
distributor of record and follow their instructions on how to return Chauvet
products to them. Visit our websit
for contact details.
Returns
Call the corresponding Chauvet Tech Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared
to provide the model number, serial number, and a brief description of the cause for
the return.
You must send the merchandise prepaid, in its original box, and with its original
packing and accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of
paper and place it inside the box:
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Your name
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Your address
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Your phone number
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The RMA number
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A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from
inadequate packaging will be your responsibility. FedEx packing or double-boxing
are recommended.
Chauvet reserves the right to use its own discretion to repair or replace
returned product(s).