Restore the headphones to factory settings – Bose QuietComfort Ultra Wireless Noise Canceling Over-Ear Headphones (White Smoke) User Manual
Page 55
5 5
|
E N G
TROUBLESHOOTING
RESTORE THE HEADPHONES TO FACTORY SETTINGS
A restore to factory settings clears all settings and return the headphones to their
original out-of-box state. After, the headphones can be configured as if they were
being set up for the first time.
Restoring to factory settings is only recommended if you are having issues with the
headphones or you have been instructed to do so by Bose customer service.
1. Remove the headphones from the
Bluetooth
list on your device.
2. Remove the headphones from your Bose account using the Bose Music app.
NOTE:
For more information about how to remove the headphones from your
Bose account using the Bose Music app, visit:
3. Press and hold the
Bluetooth
/Power button and Multi-function button for
15 seconds.
The status light blinks white. After 30 seconds, the status light blinks amber to
indicate factory settings are being restored (2 to 3 seconds).
When the restore is complete, the status light slowly blinks blue. The headphones
are now in their original out-of-box state.
NOTE:
If you’re unable to resolve your issue, additional troubleshooting and
support is available a