Troubleshooting, Try these solutions first, Other solutions – Bose QuietComfort Ultra Wireless Noise Canceling Over-Ear Headphones (White Smoke) User Manual
Page 47
IMMERSIVE AUDIO
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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with your headphones:
• Charge the headphones (see page 35).
• Power on the headphones (see page 14).
• Check the headphones status light (see page 37).
• Make sure your mobile device supports
Bluetooth
connections (see page 27).
• Move your mobile device closer to the headphones (30 ft or 9 m) and away from
any interference or obstructions.
• Increase the volume on the headphones, your mobile device, and the music app.
• Connect another mobile device (see page 29).
If you couldn’t resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at: support.Bose.com/QCU
support.Bose.com/QCU
If you are unable to resolve your issue, contact Bose customer service.
Visit:
OTHER SOLUTIONS
SYMPTOM
SOLUTION
Headphones don’t
power on
Press the
Bluetooth
/Power button (see page 14).
If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature.
Headphones don’t
connect with
mobile device
Disconnect the audio cable (see page 33).
Connect using the
Bluetooth
menu on your mobile device
(see page 27).
Disable the
Bluetooth
feature on your mobile device,
then re-enable.
Clear the headphone device list (see page 30). Delete the
headphones from the
Bluetooth
list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 27).
Visit
o see how-to videos.
Reset the headphones (see page 54).