Bose QuietComfort Ultra Wireless Noise Canceling Over-Ear Headphones (White Smoke) User Manual
Page 50
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TROUBLESHOOTING
SYMPTOM
SOLUTION
Can’t adjust volume
Make sure your finger is making good contact with the
volume strip.
Make sure your fingers are dry.
If your hair is wet, make sure it isn’t interfering with the
volume strip.
If wearing gloves, remove them before touching the volume strip.
Poor sound quality
While wearing the headphones, power them off, then power on
again (see page 14). Make sure you listen for the tone so the
audio is personalized to your ears for the best
audio performance.
Power off the headphones, then power on again (see page 14).
If in a windy environment, create a custom mode with wind block
enabled in the Bose Music app. To access this option, tap Modes
on the main screen.
Make sure the earcups fit securely and form a comfortable seal
around your ears.
If your hair is long or if you’re wearing glasses or a hat, make sure
it isn’t interfering with the earcups.
Make sure you’re using the Bose Music app for setup
(see page 12).
Play audio from a different application or music service.
Play audio from content stored directly on your device.
If two mobile devices are connected, disconnect the
second device.
Turn off any audio enhancement features on the device or
music app.
Change the immersive audio setting (see page 23).
Make sure your headphones are connected over the correct
Bluetooth
profile: Stereo A2DP. Check your device’s
Bluetooth
/
audio settings menu to make sure the correct audio profile
is selected.
Disable the
Bluetooth
feature on your mobile device,
then re-enable.
Clear the headphone device list (see page 30). Delete the
headphones from the
Bluetooth
list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 27).
Visit
o see how-to videos.
Reset the headphones (see page 54).