Reset the headphones – Bose QuietComfort Ultra Wireless Noise Canceling Over-Ear Headphones (White Smoke) User Manual

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TROUBLESHOOTING

RESET THE HEADPHONES

If the headphones are unresponsive, you can reset them.
Resetting the headphones resets the product controls and reboots the headphones.

It doesn’t clear any device settings.

1. Remove the headphones from the

Bluetooth

list on your device.

2. Connect the small end of the USB cable to the USB-C port on the left earcup.

3. Press and hold the

Bluetooth

/Power button while connecting the other end of the

USB cable to a USB-A power source such as a computer or wall charger.

4. Once the USB cable is connected to a USB-A power source, release the

Bluetooth

/Power button.

When the reset is complete, the status light blinks white for 3 seconds, then glows

according to the current charge level (see page 38).

NOTE:

If you’re unable to resolve your issue, additional troubleshooting and