Bose QuietComfort Ultra Wireless Noise Canceling Over-Ear Headphones (White Smoke) - Manual (Page 48)

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TROUBLESHOOTING
SYMPTOM SOLUTION
Headphones don’t
respond during
app setup
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 12).
Make sure you’re using the Bose Music app for setup
(see page 12).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
Bose Music app can’t
find headphones
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 12).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Press and hold the Bluetooth /Power button until the status light
blinks blue.
Clear the headphone device list (see page 30). Delete the
headphones from the Bluetooth list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 27).
Bose Music app doesn’t
work on mobile device
Make sure your mobile device is compatible with the Bose Music
app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 12).
Headphones don’t
charge
Make sure both ends of the USB charging cable are securely
connected into the ports (see page 35).
Try a different USB-A wall charger, USB cable, or AC (mains)
power source.
If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature
and try charging again.
Intermittent
Bluetooth connection
Clear the headphone device list (see page 30). Delete the
headphones from the Bluetooth list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 27).
Reset the headphones (see page 54).