Bose QuietComfort Ultra Wireless Noise Canceling Over-Ear Headphones (White Smoke) - Manual (Page 52)

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TROUBLESHOOTING
SYMPTOM SOLUTION
Poor noise cancellation
Power off the headphones, then power on again (see page 14).
Check the mode (see page 25).
Make sure the earcups fit securely and form a comfortable seal
around your ears.
If your hair is long or if you’re wearing glasses or a hat, make sure
it isn’t interfering with the earcups.
Remove the headphones from your head and place back on
your head.
If you’re on a phone call or using voice control on your mobile
device, lower or turn off self voice using the Bose Music app
(see page 21).
Check if ActiveSense is enabled (see page 25).
Reset the headphones (see page 54). If that doesn’t resolve
the issue, restore the headphones (see page 55).
Difficulty hearing a
caller while on a
phone call
Change the mode (see page 26).
Difficulty hearing own
voice while on a
phone call
Change the mode to Aware mode (see page 26).
Use the Bose Music app to adjust self voice. You can access this
option from the Settings menu.
Headphones don’t
respond
Reset the headphones (see page 54). If that doesn’t resolve
the issue, restore the headphones (see page 55).
Voice prompt language
isn’t correct
Change the voice prompt language using the Bose Music app
(see page 12). You can access this option from the
Settings menu.
Not receiving
call notifications
Make sure your mobile device isn’t set to Do Not Disturb.
Make sure voice prompts are enabled using the Bose Music app
(see page 12). You can access this option from the
Settings menu.
Make sure you have given the headphones access to your
contacts in your mobile device Bluetooth menu.