HP OMEN 27s 27" HDR 240 Hz Gaming Monitor - Manual (Page 30)

Support and troubleshooting 3
If your monitor is not working as expected, you might be able to resolve the issue by following the
instructions in this section.
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended
solutions.
Table 3-1 Common issues and solutions
Issues Possible cause Solution
Screen is blank or video is
blinking.
Power cord is disconnected. Connect the power cord.
Monitor is off. Press the monitor power button.
NOTE: If pressing the power button has no effect, press
and hold the power button for 10 sec to disable the Power
Button Lockout feature.
Video cable is improperly
connected. Connect the video cable properly. For more information,
see
Connecting the cables on page 12 .
System is in Auto-Sleep Mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible. Open the OSD menu and select the Input menu. Set Auto-
Switch Input to Off and manually select the input.
or
Replace the video card or connect the video cable to one
of the computer’s on-board video sources.
Image appears blurred,
indistinct, or too dark. Brightness setting is too low. Open the OSD menu, and select Brightness to adjust the
brightness scale as needed.
“Check Video Cable” is
displayed on the screen. Monitor video cable is
disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is
off while connecting the video cable.
“Input Signal Out of Range”
is displayed on screen. Video resolution and/or refresh
rate are set higher than the monitor
supports. Change the settings to a supported setting (see Preset
display resolutions on page 32 ).
The monitor does not enter
into a low-power sleep
state. The monitor's power saving control
is disabled. Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
“OSD Lockout” is displayed. The monitor's OSD Lockout
function is enabled. Press and hold the left OSD control button for 10 seconds
to disable the OSD Lockout function.
“Power Button Lockout” is
displayed. The monitor's Power Button
Lockout feature is enabled. Press and hold the Power button for 10 seconds to unlock
the power button function.
Support and troubleshooting 25