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Need more help, Osd messages audio hdr usb-c™ connection – BenQ PhotoVue SW272U 27" 4K HDR Monitor User Manual

Page 70

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70

OSD messages

Audio

HDR

USB-C™ connection

Need more help?

If your problems remain after checking this manual, please contact your place of purchase

or visit the local website from

Support.BenQ.com

for more support and local customer

service.

A message

Out of Range

on the screen during computer boot up process.

If there is a message

Out of Range

on the screen during computer boot up process,

this means computer compatibility caused by operating system or graphic card. The

system will adjust the refresh rate automatically. Just wait until the operating system

is launched.

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
• If USB-C™ connection is established, make sure the appropriate audio output setting

on your laptop has been selected. You may look for options similar to "USB

headphone".

There is a message

HDR: Emulated

showing on the screen.

This means the input content is not HDR-compatible and the monitor is in

HDR-emulated mode. Refer to

Working with HDR technology on page 46

to check if a

supported player, content, and the certified cable are used.

No video or audio output from the laptop with USB-C™ connection.

Check the cable connections and menu settings in the following order:
• Check if the USB-C™ cable has been connected to the monitor and the laptop

properly. See

Connect the PC video cable on page 25

for more information.

• Check if the input source has been selected to

USB-C

on

Display

>

Input

.