Troubleshooting, Frequently asked questions (faq), Imaging – BenQ PhotoVue SW272U 27" 4K HDR Monitor User Manual
Page 68
68
Troubleshooting
Frequently asked questions (FAQ)
Imaging
The image is blurred.
• Download
Resolution file
from the website (see
). Refer to
"
Adjusting the Screen Resolution
". And then select the correct resolution, refresh rate
and make adjustments based on these instructions.
• If a VGA extension cable is used, remove the extension cable for the test. Is the
image now in focus? Download
Resolution file
). Refer to "
Adjusting the Screen Resolution
". And then select the
correct resolution, refresh rate and make adjustments based on these instructions to
optimize the image. It is normal for blurring to occur due to conduction losses in
extension cables. You can minimize these losses by using an extension cable with
better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum)
resolution?
Download
Resolution file
). Refer to
"
Adjusting the Screen Resolution
".
Select the native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white,
one or more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in
LCD technology.
The image has a faulty coloration.
It has a yellow, blue or pink appearance.
Go to
Picture
and
Reset Color
, and then choose
YES
to reset the color settings to the
factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one
of the three primary colors is missing in the signal input. Now check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get
necessary support.
The image is distorted, flashes or flickers.
Download
Resolution file
). Refer to
"
Adjusting the Screen Resolution
". And then select the correct resolution, refresh rate
and make adjustments based on these instructions.