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Screen issue – Samsung S95UA 49" 1440p HDR 120 Hz Curved Ultrawide Monitor User Manual

Page 38

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38

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.
If a problem occurs with the monitor screen, run

Self Diagnosis

to check that the monitor is working

properly.

The message

Check the cable connection and the settings of the source device.

appears.

Check that the cable is properly connected to the product.
If the monitor is in

HDMI

or

DisplayPort

mode, press the JOG button to display the Function Key Guide

screen and select the

System

PC/AV Mode

HDMI1

,

HDMI2

,

DisplayPort

,

USB Type-C

PC

or

AV

.

Not Optimum Mode

is displayed.

This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
Change the maximum resolution and frequency to suit the product performance, referring to Standard
Signal Mode Table (

P.42

).

The images on the screen look distorted.

Check the cable connection to the product.

The screen is not clear. The screen is blurry.

Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.

The screen appears unstable and shaky. There are shadows or ghost images left on the screen.

Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode
Table (

P.42

) in this manual and the

Information

menu on the product.

Change the

Response Time

in the Display OSD to

Faster

or

Standard

depending on your application and

usage.

The screen is too bright. The screen is too dark.

Adjust

Brightness

and

Contrast

.

Screen color is inconsistent.

Change the

Color

settings.

The colors on the screen have a shadow and are distorted.

Change the

Color

settings.

White does not really look white.

Change the

Color

settings.

There is no image on the screen and the power LED blinks every 0.5 to 1 second.

Check the cable connection between the product and PC, and ensure the connectors are locked.
Press any key on the keyboard or move the mouse to return to normal operating mode.
The product is operating in power-saving mode.

Text is blurry.

If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to

Control Panel

Fonts

Adjust ClearType text

and change

Turn on ClearType

.

Video playback is choppy.

Playback of high-definition large video files can be choppy. This may be because the video player is not
optimized for the PC resource.
Try playing the file on another video player.