ProSoft Technology MVI69-DNPSNET - Manual (Page 109)

Support, Service & Warranty MVI69-DNPSNET ♦ CompactLogix or MicroLogix Platform
Distributed Network Protocol Interface Module
ProSoft Technology, Inc. Page 109 of 119
November 3, 2008
6 Support, Service & Warranty
In This Chapter
™ How to Contact Us: Technical Support................................................ 109
™ Return Material Authorization (RMA) Policies and Conditions............. 110
™ LIMITED WARRANTY......................................................................... 112
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and contents of file
o
Module Operation
o
Configuration/Debug status information
o LED patterns
2 Information about the processor and user data files as viewed through and
LED patterns on the processor.
3 Details about the serial devices interfaced, if any.
6.1 How to Contact Us: Technical Support
Internet Web Site: http://www.prosoft-technology.com/support
(http://www.prosoft-technology.com/support)
E-mail address: [email protected]
(mailto:[email protected])
Asia Pacific
+603.7724.2080, [email protected]
(mailto:[email protected])
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, [email protected]
(mailto:[email protected])
Languages spoken include: French, English