Fix wi-fi direct connection, Fix ethernet connection, Printer hardware issues – HP OfficeJet Pro 7740 User Manual
Page 147
NOTE:
The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Fix Wi-Fi Direct connection
Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct.
NOTE:
The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1.
Check the printer to confirm that Wi-Fi Direct is turned on:
▲
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
(Wi-Fi Direct).
2.
From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3.
Enter the Wi-Fi Direct password when prompted.
4.
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing
.
Fix Ethernet connection
Check the following:
●
The network is operational and the network hub, switch, or router is turned on.
●
The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is
plugged into the Ethernet port on the printer and the light near the connector lights up when connected.
●
Antivirus programs, including spyware protection programs, are not impacting your network connection
to the printer. If you know that antivirus or firewall software is preventing your computer from
connecting to the printer,
o help solve the problem.
●
Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose
and fix the issue. The HP Print and Scan Doctor may not be available in all languages.
Printer hardware issues
TIP:
Run the
o diagnose and automatically fix printing issues. The application is
only available in some languages.
The printer shuts down unexpectedly
●
Check the power and power connections.
●
Make sure the printer's power cord is connected firmly to a functioning power outlet.
134 Chapter 10 Solve a problem
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