Grass Valley M-Series iVDR Service Manual - Manual (Page 67)

6 July 2004 M-Series Service Manual 67
Exporting log files
Exporting log files using the Windows command line
This procedure allows you to export log files even if AppCenter does not start
properly. It uses the Windows command prompt.
1. If you have not already done so, connect a mouse and keyboard to the iVDR using
the rear panel ports, or the ports on bottom edge of the Front Panel.
2. In the Windows task bar, select Start | Run .
3. Type the following in the Run dialog box, then click OK .
c:\profile\exportlog
The ExportLog dialog box is displayed.
4. In the ExportLog dialog box, browse to locate the destination directory.
5. Select the File Name edit control, then enter a file name for the exported log file.
6. Use the Logs tab to select the log files to export.
7. Select Export .
8. When the export confirmation message appears, click OK .
9. Retrieve the log files, and send them to Thomson Grass Valley support for analysis.