Vuzix M100 Product Guide - Manual (Page 51)

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9. Support Services
Vuzix M100 Smart Glasses are manufactured to the highest standards but from time
to time technical challenges may be experienced. These challenges may be addressed
through product knowledge or user applied remedies, or possibly through direct
support from Vuzix Customer Service.
Prior to contacting Vuzix Customer Service, please review the FAQs (Frequently Asked
Questions) available on the Vuzix website at www.vuzix.com/support .
Contacting Customer Service
Due to importation requirement, duty and other considerations Vuzix Customer
Service and warranty support can only be provided through the region from which
your Vuzix product was purchased. As an example, product purchased from a US
retailer cannot receive support and/or warranty service through our Customer Service
located in the United Kingdom. In this case, you must contact our US based Customer
Service.
The following is a listing of Vuzix Customer Service facilities and the product purchase
regions each covers. If you purchased you Vuzix product online and you are unsure
of its origin, contact the seller and request the point of origin from them.
Japan: Japan only
United Kingdom: United Kingdom, Europe, Russia, Middle East, and Africa
United States: United States, Canada, Central & South America, Asia
(other than Japan), Australia, and New Zealand
For products originating from the United States, please contact:
Corporate Website: www.vuzix.com
Email Customer Support: [email protected]
Customer Helpline: (800) 436-7838
Customer Service Hours: 9 AM to 6 PM EST, weekdays