Visara 1199 TWA Mux - Manual (Page 18)

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Chapter 3: Customer Maintenance Procedures
Warranty / Service
Warranty service must be performed by the assigned warranty service provider for the
equipment. If you are unsure of the equipment warranty status or who can perform warranty
service, please e-mail us at [email protected], or call 919-279-6022. Please include
your equipment model and serial number. The serial number is located at the base of the
unit.
1. If your multiplexer packaging appears to have been damaged in shipment, please
do not open it. Rather, you should report the damage to the carrier upon delivery. If
you determine that your multiplexer has concealed damage when you open the
package, report the damage to your carrier as soon as possible. In both situations,
you should also call MTX Customer Service to report the problem and have a
replacement multiplexer shipped to you.
Call 1-888-334-4380- X6201
2. If you have elected to have MTX perform the installation of your multiplexer Call
1-800-777-8800 and refer to the national program code as “MTX1” and report your
customer number as “8718145”. The customer service representative will then
schedule your installation.
3. If your multiplexer fails to work properly during its initial installation or within 48
hours, please call Customer Service to report the problem and have a replacement
multiplexer shipped to you.
Call 1-888-334-4380 X6201
4. For additional technical support, the MTX IntelliCenter is our technical support
hub and can be reached by calling:
1-919-279-6022.