Verilink PRISM 4151 (34-00258) Product Manual - Manual (Page 8)

1-4 General PRISM 4151
TxPORT Customer Service
TxPORT office hours are Monday through Friday from 8
a.m. to 5 p.m Central Time.
Sales and Marketing
For general, sales, and marketing information, contact
TxPORT by telephone or e-mail.
Toll Free: 800-926 -0085
Local: (205) 772-3770
e-mail: [email protected]
Technical Support
Technical support is available 24 hours a day, seven days a
week. You may contact a support representative by tele-
phone or e-mail.
Toll Free: 800-285-2755
Local: (205) 772-3770
e-mail: [email protected]
Returns/RMA
If for any reason you need to return a TxPORT unit, you
must have a Return Material Authorization (RMA) number
marked on the shipping package. You may obtain an RMA
number from customer service at 800-926-0085, ext. 2227.
When calling TxPORT for an RMA, please have the follow-
ing information available.
• Model number and serial number for each unit.
• Reason for return and symptoms of problem.
• Warranty status (if known).
• Purchase order number to cover charges for out-of-warranty
items.
• Name and phone number of person we can contact if we
have questions about the unit(s).
• Mode of shipment required (second-day air is the normal
mode of shipment for all returned material unless otherwise
specified).
Units being returned to TxPORT should be sent to the fol-
lowing address:
TxPORT
127 Jetplex Circle
Madison, Alabama 35758
Table 1-C Optional Equipment
Part Number Optional Equipment
Network Cables
9-1001-070-010
9-1001-004-010
9-1001-004-010 DDS cross-over kit
Network
LAN interface
V.35 Cables
9-1001-001-010
9-1001-311-010
9-1001-312-010 V.35 male to male null cable
V.35 male to male, straight through
V.35 male to female, straight through
RS-232 Cables
9-1001-044-010
9-1001-211-010
9-1001-212-010
9-1001-222-010 RS-232 male to male null modem cable
RS-232 male to male, straight through
RS-232 male to female, straight through
RS-232 female to female, straight through
Cable Kits
9-1001-073-2 DB-9 female to 8-pin RJ-48 (PC to SUPV)
Adapters
9-1001-015-1
9-1001-015-2
9-1001-016-1
9-1001-016-2
9-1001-072-1
9-1001-091-1
9-1001-091-2 DB-25 male to 8-pin (terminal to SUPV)
DB-25 female to 8-pin (terminal to SUPV)
DB-25 male to 8-pin (modem to SUPV)
DB-25 female to 8-pin (modem to SUPV)
8-pin RJ-48 to IBM Type 1
8-pin RJ-48 to DB-25 male (modem to SUPV)
8-pin RJ-48 to DB-25 female (modem to SUPV)
MIBs
9-1000-1000-1
9-1000-4000-1 TxPORT MIB
DDS MIB
Rack Mount Kits
9-3100-002-1
9-3100-002-2 19-inch
23-inch