Thinklogical AlterImageRGB to DVI Converter Manual - Manual (Page 19)

MAN-000019 17 REVISION A
If the defective product is returned to the authorized dealer within one (1) year of the delivery date, repair
or replacement of the product will be made. Repairs may be made with refurbished parts. If repair or
replacement is not possible, Thinklogical may keep the defective product and refund the amount that you
paid for the defective product. These are Thinklogical’s sole obligations, and your exclusive remedies,
for a breach of the limited warranty set forth above.
To return a defective product, contact the Thinklogical authorized dealer from whom you purchased the
product. Do not return a product directly to Thinklogical without prior authorization from your dealer.
If you have received prior authorization from your dealer and are returning a product directly to
Thinklogical:
1. Contact your sales representative, or call Customer Support at (800)291 –3211 or + (203)647–
8700.
2. Describe the defect with the product and Customer Support will issue a Return Merchandise
Authorization Number (RMA#).
3. Pack the product in all of its original packing, if possible, and write the RMA number on the box.
4. Return the product to:
Thinklogical, LLC
Attn: RMA# [Insert the RMA# issued to you, by Thinklogical, here.]
100 Washington Street
Milford, CT 06460 USA
6.2.2 Our Address
If you have any issue with the product, have product questions or need technical assistance with your
Thinklogical system, please call us at 800-291-3211 (USA only) or (203) 647-8700 and let us help. If
you’d like to write us, we are located at:
Thinklogical Inc.
100 Washington Street
Milford, CT 06460 USA