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Telephone configuration troubleshooting – Teo 8610 ISDN Phone Installation User Manual

Page 40

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Tone Commander 8610/8620 Installation Instructions

Page 40

13-280116 Rev. C

Telephone Configuration Troubleshooting

Symptom

Check

Fix

Inbound calls to a
specific line cause the
LED to flash, but there is
no audible ringing.

“RINGER OFF
(VOL^ = ON)” is
displayed when idle.

Press the Vol

5

key while not on a
call to enable the
ringer.

SETUP

→ USER

RING → CONTROL

> Select line key

> ALWAYS

A specific line is selected
that is supposed to have
dial tone, but there isn’t
any.

SETUP

→ INSTL

KEYS

> Select line key

> CA/DN

All inbound calls appear
on CA1. Outbound calls
cannot be made.

SETUP

→ INSTL

MORE

4 → MODE

Select CACH,
BASIC, or
MERID1 as
required by
service
provisioning.

Ringing calls are not
answered when going
off-hook.

SETUP

→ USER

MORE

4 → PREF

> RING

Using a specific headset,
the voice level to other
parties is not loud
enough.

SETUP

→ USER

MORE

4 → VOICE

HEAD → VOLUME

> XMT+ as many
times as required

“SELECT AN IDLE
LINE” is displayed when
going off-hook or
pressing the speaker
key.

Originating DN and
Call Appearance
Reservation settings.

See page 22.