Teletronics EZ Bridge 802.11G - Manual (Page 51)

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Appendix B: RMA Policy
Product Return Policy
It is important to us that all Teletronics’ products are bought with full
confidence. If you are not 100% satisfied with any product purchased from
Teletronics you may receive a prompt replacement or refund, subject to the
terms and conditions outlined below.
IMPORTANT: Before returning any item for credit or under warranty repair,
you must obtain a Return Merchandise Authorization (RMA) number by
filling out the RMA form. Products will not be accepted without an RMA
number. All products being shipped to Teletronics for repair / refund /
exchange must be freight prepaid (customer pays for shipping). For all
under warranty repair/replacement, Teletronics standard warranty applies.
30-Day full refund or credit policy:
1. Product was purchased from Teletronics no more than 30 day prior to
the return request.
2. All shipping charges associated with returned items are non-
refundable.
3. Products are returned in their original condition along with any
associated packaging, accessories, mounting hardware and manuals.
Any discrepancy could result in a delay or partial forfeiture of your
credit.
Unfortunately Teletronics cannot issue credits for:
1. Products not purchased from Teletronics directly. If you purchased from
a reseller or distributor you must contact them directly for return
instructions.
2. Damaged items as a result of misuse, neglect, or improper
environmental conditions.
3. Products purchased direct from Teletronics more than 30 days prior to
a product return request.
To return any product under 1 year warranty for repair/replacement, follow
the RMA procedure.