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Troubleshooting – SVSi VMT-105 User Manual

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You  have  now  completed  the  basic  setup  of  a  SVSi  System.  If  you  have  any  further  questions  or  comments  

please  send  us  an  email  at  [email protected]  or  call  us  Monday  through  Friday  8:00  AM  –  5:00  PM  

Central  Time.  

Troubleshooting:  

Auto-­‐Detect  Failure  

If  Auto-­‐Detect  failed  to  discover  your  attached  devices,  it  is  most  likely  a  network  configuration  issue.  Please  

try  the  following  steps  to  resolve  the  problem:  

1. Try  to  search  by  MAC  Address.  

A. Locate  the  sticker  on  the  bottom  of  the  device  that  has  the  mac  address.  In  the  discovery  

window,  select  “find  by  Mac  Address”.  Enter  the  MAC  address  and  search.  

B. If  the  device  is  found,  determine  the  units  IP  Address,  and  if  it  has  a  different  IP  Address  from  

the  default,  you  may  need  to  change  the  computers  IP  address  to  be  in  the  same  range.  After  

changing  the  computers  IP  Address,  change  the  devices  IP  address  to  a  corrected  one  and  

continue.  

2. Make  sure  you  have  turned  off  your  wireless  adapter!!  

3. When  trying  to  troubleshoot  a  SVSi  System,  Wireshark  can  be  a  powerful  tool  to  help  track  down  

network  errors,  problems,  or  a  communications  breakdown.  It  is  an  incredibly  powerful  and  flexible  

tool  with  many  ways  to  utilize  it  during  troubleshooting.  If  you  are  having  problems  with  your  network,  

you  may  want  to  download  it  and  follow  the  guides  to  help  you  track  down  and  resolve  the  problems.  

Download  here  –  

www.wireshark.org/

 

WireShark  is  a  packet  sniffing  tool,  it  can  be  used  to  track  traffic  across  your  network.  You  can  add  an  IP  filter  

in  to  track  packets  going  to/from  a  specific  IP  address.  More  details  can  be  found  on  WireShark’s  website.  

4. If  all  of  the  above  fail  

A. Contact  

Technical  Support

 for  additional  help.  

 

LocalPlay  screen  showing  with  live  video  source:  

Confirm  that  Encoder  and  Decoder  are  not  connected  through  a  network.  If  connected  through  a  network,  

please  consult  IT  administrator  and  the  SVSi  pre-­‐implementation  guide  available  at  
www.svsiav.com/downloads.  Verify  that  both  Encoder  and  Decoder  are  set  to  LivePlay  in  software  and  not  

LocalPlay  or  HostPlay.  Verify  that  Power,  DVI,  and  LAN  lights  on  VRR104  are  illuminated.  

Display  shows  only  black  screen:  

Verify  that  cable  connecting  Encoder  and  Decoder  shows  gigabit  Ethernet  connectivity  with  a  3-­‐blink  pattern  

on  left  LED  on  RJ-­‐45  connector.  Verify  that  video  source  is  not  putting  out  a  black  screen  by  default.  If  

connected  through  a  network,  please  consult  IT  administrator  for  multicast  routing  protocols  for  your  

network.  

 

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