Troubleshooting – SVSi VMT-105 User Manual
Page 8
You have now completed the basic setup of a SVSi System. If you have any further questions or comments
please send us an email at [email protected] or call us Monday through Friday 8:00 AM – 5:00 PM
Central Time.
Troubleshooting:
Auto-‐Detect Failure
If Auto-‐Detect failed to discover your attached devices, it is most likely a network configuration issue. Please
try the following steps to resolve the problem:
1. Try to search by MAC Address.
A. Locate the sticker on the bottom of the device that has the mac address. In the discovery
window, select “find by Mac Address”. Enter the MAC address and search.
B. If the device is found, determine the units IP Address, and if it has a different IP Address from
the default, you may need to change the computers IP address to be in the same range. After
changing the computers IP Address, change the devices IP address to a corrected one and
continue.
2. Make sure you have turned off your wireless adapter!!
3. When trying to troubleshoot a SVSi System, Wireshark can be a powerful tool to help track down
network errors, problems, or a communications breakdown. It is an incredibly powerful and flexible
tool with many ways to utilize it during troubleshooting. If you are having problems with your network,
you may want to download it and follow the guides to help you track down and resolve the problems.
Download here –
www.wireshark.org/
WireShark is a packet sniffing tool, it can be used to track traffic across your network. You can add an IP filter
in to track packets going to/from a specific IP address. More details can be found on WireShark’s website.
4. If all of the above fail
A. Contact
Technical Support
for additional help.
LocalPlay screen showing with live video source:
Confirm that Encoder and Decoder are not connected through a network. If connected through a network,
please
consult
IT
administrator
and
the
SVSi
pre-‐implementation
guide
available
at
www.svsiav.com/downloads.
Verify
that
both
Encoder
and
Decoder
are
set
to
LivePlay
in
software
and
not
LocalPlay or HostPlay. Verify that Power, DVI, and LAN lights on VRR104 are illuminated.
Display shows only black screen:
Verify that cable connecting Encoder and Decoder shows gigabit Ethernet connectivity with a 3-‐blink pattern
on left LED on RJ-‐45 connector. Verify that video source is not putting out a black screen by default. If
connected through a network, please consult IT administrator for multicast routing protocols for your
network.