Dish Network Solo 311 - Manual (Page 95)

Appendix
Page 74
C. If you paid for an annual or other multi-month subscription to any Services and your account is past
due for any amount owed to us, at our option we may suspend any or all Services until we receive your
payment, and/or convert your annual or other multi-month subscription to a monthly subscription. If
we convert your multi-month subscription to a monthly subscription, we will first apply the amount
you paid for your multi-month subscription to any past due amounts and then any remaining amounts
to any obligations you incur in the future. If we elect to offset the amount paid for the remaining
portion of a multi-month subscription against amounts past due, you agree to pay, in addition to all
other applicable fees, an offset fee (“Offset Fee”) for each month and partial month that your multi-
month subscription was previously received.
D. If we use a collection agency or attorney to collect any money you owe us or to assert any other
right which we may have against you, you agree to pay the reasonable costs of collection or other
action. These costs might include, but are not limited to, the costs of a collection agency, reasonable
attorney's fees and court costs. If there are billing errors or other requests for credit, you may contact
our Customer Service Center by telephone or in writing. You must contact us within twenty (20) days
after the date you receive the billing statement for which you are seeking corrections. Failure to timely
notify us of a dispute shall constitute your acceptance of the corresponding bill. Undisputed portions of
a billing statement must be paid before the next billing statement is issued to avoid an administrative
fee for late payment. All payments for Services must be made directly by you to us. DISH Network
shall have no obligation to provide Services for which payment is made by you or on your behalf to a
third party.
E. In addition to (and without limitation of) any amounts due for your Services, you agree to pay the
fees referenced below (“Fees”) if and when applicable and as such fees may be changed at any time
and from time to time. DISH Network reserves the right to increase these Fees or add additional Fees at
any time and from time to time, in our sole discretion upon notice to you. Such notice may be provided
by mail, on your bill, by telephone or by any other reasonable means.
Additional Outlet Programming Access Fee
(monthly, per additional tuner or receiver): $4.99
Change of Programming Service Fee: $5.00
Duplicate Billing Statement Fee: $2.00
DISH Network DVR Service Fee
(monthly per Digital Video Recording receiver): $4.98
Late Payment Fee: $5.00
Ledger Request Fee: $5.00
Live Operator Payment Fee: $5.00
Offset Fee: $2.00
Overnight Delivery Fee: $18.00
Pay-Per-View Automated Fee: $1.00
Pay-Per-View Live Operator Fee: $5.00
Reconnect Fee: $25.00
Returned Payment Fee: $10.00
Service Access Fee (monthly): $5.00
Smart Card Replacement Fee: $50.00
3. CANCELLATION OF SERVICE
A. Your Services will continue until cancelled as provided for herein. Your subscription will be
automatically renewed unless and until you contact us to cancel it as provided for in the next
paragraph.
B. You have the right to cancel your Services for any reason and at any time by notifying us via
telephone, via e-mail or in writing, at the phone number, e-mail address or mailing address set forth on
the first page of this Agreement. Please be aware that certain promotions have a minimum term
agreement and if you cancel your service prior to the expiration of that term agreement, certain early
termination or cancellation fees may apply.