Dish Network Solo 311 - Manual (Page 94)

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Residential Customer Agreement
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you agree to pay us the difference between the amounts actually received by us and the full retail price
for the Services authorized for each DISH Network receiver on your account, whether owned by you
or not. The payment of that amount and/or the disconnection of Services shall be in addition to any
other rights or remedies we may have under contract (including without limitation this Agreement), at
law, in equity, or otherwise.
G. Changes in Services Offered. We reserve the right to add to, delete from, rearrange or change any
programming, programming packages or other Services that we offer, and our prices or fees related to
such programming, programming packages or Services at any time. If a change affects you, we will
provide you notice of such change and its effective date. The notice may be provided on your billing
statement, as a bill insert, broadcast on a television channel, or by any other means. In the event that
we delete or change any programming, programming packages or other Services, you understand and
agree that we have no obligation to replace or supplement any programming, programming packages
or other Services previously offered that have been deleted, rearranged or otherwise changed. You
further understand and agree that you will not be entitled to any refund because of a change in the
contents of any programming, programming packages, or other Services previously offered.
H. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services
only at your time of renewal. You may not downgrade your Services during the term of a multi-month
subscription.
2. BILLING POLICIES AND PAYMENTS FOR SERVICES
A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other charges, if any,
which are now or may in the future be assessed in connection with any Services you receive from us.
Unless you prepay for a multi-month subscription to Services, we will bill you each month, in
advance, for most Services and in arrears for other Services such as pay-per-view ordered by you or
anyone who uses your DISH Network Equipment, whether with or without your permission, until you
cancel your Services. Bills you receive will show the total amount due, the payment due date,
payments, credits, purchases and certain other charges to your account.
B. You agree to pay us in full monthly by the payment due date indicated on your bill for your Services
and for any other charges due and owing to us, including without limitation any fees named in this
Section 2. If you fail to pay your bill on or before its due date, you agree to pay an administrative fee
for late payment (“Late Payment Fee”) as described below. Other fees and charges may also be
assessed. You may submit your payment by mail, on our website, through our credit card autopay
program, by calling a DISH Network customer service representative or by any other means we may
designate. Different or other payment options may be applicable where billing is provided through a
billing agent. If payment is made using a DISH Network customer service representative, a fee will be
assessed (“Live Operator Payment Fee”) as described below. If partial payments are made, they will be
applied first to the oldest outstanding bill. We do not assume the risk of undelivered mail. If you send
checks or money orders marked with a designation such as “payment in full,” we can accept them
without waiving any of our rights, including without limitation our rights to collect any other amounts
owed by you, notwithstanding your characterization of such payment. DISH Network does not extend
credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance
charge. You understand and agree that in the case of late payment or nonpayment for any Services
ordered by you or for any of the charges stated below, we may report such late payment or nonpayment
to credit reporting agencies. If you do not pay your bill in full by its due date, we have the right to
disconnect your Services at any time thereafter, in our sole discretion. If your Services are
disconnected for non-payment or for any other reason, DISH Network may require you to pay, and you
agree to pay, all past due charges, a fee for reconnection (“Reconnect Fee”), a deposit equal to a
minimum of one month's service charges and all outstanding balances accrued through the date of such
disconnection, before we reconnect your Services. Unless required by applicable law, deposits will not
be held segregated from other funds and shall not earn or accrue interest. If you at any time fail,
neglect, or refuse to make timely payments for your Services, we may disconnect your Services and in
such event shall be wholly relieved from any of our obligations under the terms and conditions of this
Agreement. Promotional pricing is valid only at time of installation. Additional charges may apply for
you to upgrade your Services or Equipment after installation or for non-standard installations.