Dish Network Solo 311 - Manual (Page 77)

Page 84
Reference
Chapter 5
D ISH P RO T WIN LNBF
078, 079, 080
You may not have connected the
receiver to an active telephone line.
Or, the telephone line may be
defective.
Maybe the receiver is connected to a
DSL (Digital Subscriber Line)
phone line.
Connect the receiver to an active telephone line.
Make sure that the telephone line to which you connect the receiver
is working properly.
Note: To be able to order pay per view programs, you must keep
the receiver connected to an active telephone line at all times. If
your setup includes more than one receiver, this applies to each
receiver. The receiver uses the telephone line to make toll-free
calls, usually in the middle of the night, to send information to the
Customer Service Center.
Install a DSL filter between the receiver and the telephone
wall jack.
093
You may have set up the receiver to
reset itself back to the “factory
defaults,” that is, the settings it had
when it was shipped from the
factory. If you want to reset the receiver to its factory default settings, select
the
Yes option. If not, select the No option.
What’s Happening What’s Wrong What You Can Do
When you run Check Switch, you do not
see "Twin" identified as a Device or
LNB. All entries show "X"s. • The DishPro Twin LNBF may not be
properly connected.
• Cables may be too long, over 200 feet.
• Cables may not be rated for 2150
MHz.
• You may have DishPro Adapter
installed on a DishPro receiver.
• May have a non-DishPro switch or
LNB or incompatible accessory
device* in the system.
• Check all cable connections in your
system and run Check Switch again.
• Make sure cable length between
receiver and DishPro Twin does not
exceed 200 feet. Rerun check switch.
• Make sure cable is rated for 2150
MHz. Rerun check switch.
• Remove the DishPro Adapter; this
device is only for non-DishPro
receivers. Rerun check switch.
• Remove any non-DishPro switches/
LNBs or incompatible accessory
devices* from the system. All LNBs
and switches must be DishPro. Rerun
check switch.
When you run Check Switch, you see
"Twin" identified as the Device/LNB and
Satellite shows "Conn" but you do not see
"Satellite Reception Verified". • The DishPro Twin LNBF is
connected but no satellite signal is
present. • Check the point dish/signal screen to
confirm you have satellite signal. If
not, check your dish antenna to ensure
the DishPro Twin is installed
properly, the dish is pointed/peaked
on the satellite signal and there is
nothing blocking the signal path to the
dish. Rerun check switch.
When you run Check Switch, you see
"Satellite Reception Verified" but you see
"Feed" instead of "Twin" identified as the
Device/LNB. • The DishPro Twin is connected but
something in the system may be
blocking the switch commands. • Check the cable path between the
DishPro Twin and the receiver and
remove any incompatible accessory
devices*. Rerun check switch.
When you run Check Switch, you do not
see "Twin" identified as a Device or
LNB, but odd transponders are detected
only on one satellite. • Your box may need a software
upgrade.
• You may have DishPro Adapter
installed on a DishPro receiver.
• May have a non-DishPro switch or
LNB in the system
• From point dish/signal screen, select
119 west satellite and an odd
transponder greater than 10 (e.g., 11).
Confirm satellite signal is present.
Turn the receiver off and wait 30
minutes. Rerun check switch.
• Remove the DishPro Adapter; this
device is only for non-DishPro
receivers. Rerun check switch.
• Remove any non-DishPro switches/
LNBs from the system. All LNBs and
switches must be DishPro. Rerun
check switch.
Message Number Possible Reason What to Do