Dish Network Solo 311 - Manual (Page 82)

Troubleshooting Tables
Page 89
B UYING A P AY P ER V IEW P ROGRAM
U SING THE T ELEPHONE FOR V OICE /D ATA /FAX
What Is
Happening
Possible Reason What to Do
Someone orders a pay per
view program without
your permission. You may have been away from the
receiver, and someone else used it. Lock the purchase of pay per view programs. Remember that you
are responsible for all pay per view purchases, whether or not you
authorize such purchases. If you lock pay per view purchases, then
anyone who wants to order a pay per view program must enter the
password.
You find that you are not
able to order a pay per
view program. The receiver may not be connected
to an active telephone line.
The credit limit may have been
exceeded. You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your pay per view purchases to check the credit limit.
You find that you are not
able to cancel a pay per
view program. You ordered a pay per view
program, and then decided not to
watch it. You cannot cancel an order for a pay per view program, whether it
was just ordered or ordered earlier.
Your setup includes more
than one receiver. You
order a pay per view
program, but it does not
appear via all of the
receivers. You ordered a pay per view
program, and want it to be available
via all the receivers in your setup. If you want to watch a pay per view program on TVs connected to
up to six receivers, you must order the program for each receiver
but you only pay for the program once.
What Is Happening Possible Reason What to Do
While you are making a
telephone call, you hear
“clicks.” The receiver may have tried to call the
Customer Service Center to send pay
per view purchase information. When
the receiver found that the telephone
was busy, it automatically
disconnected. You do not have to do anything. You can always use your telephone
line, because the receiver automatically hangs up if it finds the line is
busy.
The receiver cannot connect
to DISH Network. Maybe the receiver is connected to a
DSL (Digital Subscriber Line) phone
line. Install a DSL filter between the receiver and the telephone wall jack.
You pick up the telephone to
make a call, but you do not
hear a dial tone. The receiver was calling the Customer
Service Center to send pay per view
information. When the receiver found
that the telephone was busy, it
automatically disconnected. Hang up, and then pick up the telephone again to get a dial tone.
Your computer or facsimile
(FAX) machine tries to send
a FAX or modem
transmission, but fails. The receiver was calling the Customer
Service Center to send pay per view
information. When the receiver found
that the telephone was busy, it
automatically disconnected. The FAX
or modem found that there was no dial
tone, and cancelled the transmission. Resend the FAX or modem transmission.
Your computer or FAX
machine was receiving a
FAX or modem
transmission, but an error
occurred. The receiver may have tried to call the
Customer Service Center to send pay
per view purchase information during
the FAX or mode call. When the
receiver found that the telephone was
busy, it automatically disconnected.
This generated “clicks” that caused an
error in the FAX or modem
transmission. Have the sender resend the FAX or modem transmission.