Kanguru 5HD Tower Duplicator - Manual (Page 30)

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8. WarraNTy INForMaTIoN
This product carries a 1 year* limited warranty on the power supply, controller, and all internal
components. Kanguru Solutions is not responsible for any damages incurred in the shipping process.
Any claims for loss or damage must be made to carrier directly. Claims for shipping errors should be
reported to Kanguru Solutions within three (3) working days of receipt of merchandise. Please refer
to the RMA Procedure section of this manual if your duplicator needs servicing.
Kanguru Solutions does not offer money back returns on its duplicator product lines due to the
unique nature of the product. all units will be fully supported under manufacturer’s and/or
extended warranty plans.
9. TEChNICaL SUPPorT
If you experience any problems using your Kanguru product or have any technical questions regarding
any of our products, please call our tech support department. Our tech support is free and available
Monday thru Friday, 9am to 5pm EST.
Call 1-508-376-4245
Or visit our website at www.Kanguru.com
rMa Procedure
all Duplicators being serviced MUST bE PaCKED IN ThE orIGINaL PaCKaGING. If
you do not have your original packaging, you can purchase replacement packaging for $25.00 from
Kanguru’s Tech Support Department. Kanguru Solution’s warranty will not be honored in the event
that a duplicator is received improperly packaged, altered, or physically damaged.
STEP oNE: Call for a rMa Number: 508-376-4245
Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for
30 days upon assignment. Any return without a valid RMA number will be returned to the customer
at their expense.
STEP TWo: Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru
Solutions is not responsible for if the package is lost or damaged in transit. We suggest using a
shipping company that utilizes a “tracking” feature to verify “proof of delivery.” The customer is
responsible for shipping charges when returning a product. Shipping back to the customer is covered
by Kanguru Solutions during the first 90 days of purchase. After 90 days of purchase the customer is
responsible for shipping both ways.
Warranty Information / Technical Support