Alcatel POP 4 Plus 5056D - Manual (Page 50)

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SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal Unblocking
Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been
activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for Smart Suite Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other
users.
• Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3.5 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their
auto-check interval.
• Exit background-running applications if they are not being used for a long
time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game playing, internet
surfing or running other complex applications.
• This heating is a normal consequence of the CPU handling excessive data.
Ending above actions will make your phone return to normal temperatures.
After Factory reset is performed my device asks to enter Google account
credentials and I can’t use it avoiding this action*.
• After Factory reset is performed you need to enter the original Google
account credentials that were used on this device before Factory data reset.
Otherwise you will not be able to use the device. If you don’t remember
your Google account credentials please complete Google account recovery
procedure. In case you don’t succeed in it - please apply to authorized repair
center, but remember that it will not be regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
I don’t hear when somebody calls/message me, I just see missed calls/
messages notifications on display.
• Please check if Interruptions/Do not disturb mode is activated on your
device. If it is activated you can see a “Star” symbol (for Android OS 5.X
version) or icon (for Android OS 6.X version) displayed on notification
panel. In this case you need deactivate Interruptions/Do not disturb mode.
To do it just press volume up or down key and select “All” (on Android 5.X) or
modify it in Settings > Sound & notifications > Interruptions ( for Android 5.X)
or Do not disturb ( for Android 6.X).
My device asks me to enter some password/code/key that I don’t remember
or don’t know due to this device has been used by another person before and
I can’t get this password/code/key from him/her.
• Password/code/key request could be caused by same security feature
activated on this device. You can try to perform Factory data reset, but
remember that if it doesn’t help you need to apply authorized repair center
and it will not be regarded as warranty case.