Repair & return program – Daktronics DF-2100 User Manual
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DM-100 Controller
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped.
4. If the replacement part does not solve the problem, return the part within 30
working days or the full purchase price will be charged.
If the equipment is still defective after the exchange was made, please contact
Customer Service immediately. Daktronics expects immediate return of an exchange
part if it does not solve the problem. The company also reserves the right to refuse
parts that have been damaged due to acts of nature or causes other than normal wear
and tear.
Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps:
1. Call or fax Daktronics Customer Service:
Phone: 866-343-3122
Fax: 605-697-4444
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend Styrofoam peanuts in
packaging.
4. Enclose:
your name
address
phone number
the RMA number
a clear description of symptoms
Shipping Address
Daktronics Customer Service
PO Box 5128
331 32nd Avenue
Brookings, SD 57006