Comtech EF Data CiM-25/9000 - Manual (Page 31)

CiM-25/9000 IP Enabled M&C Rev. 1
Operation CD/CIM259000.IOM
13
3.3.2 C
I
M-25/9000 S
UPPORT
P
AGE
(C
OMMON
)
IMPORTANT
In order to use the Support functions, the user must first assign SMTP a
domain name and IP address. Refer to 3.3.2.10, SMTP Domain Name and IP
Address.
The Support page is accessible by ALL logged in users. This page allows the user to
automatically E-mail Comtech EF Data’s Customer Support center. The user MUST fill
in the Name, Company, E-mail Address, and Telephone information boxes. In
addition, the user must enter some description of the problem or question into the
Problem Report field. The CiM-25 will automatically retrieve and attach pertinent
information about the equipment (such as Equipment ID, Serial Number, Firmware
Number and Revision, and the Equipment Configuration) to the E-mail message. This
will allow Comtech EF Data Customer Support personal to provide faster and more
accurate responses to customer needs.