AMETEK MXCTSH Administrator Manual - Manual (Page 4)

MX Compliance Test System System Administrator Manual
ONE YEAR WARRANTY
CALIFORNIA INSTRUMENTS CORPORATION warrants each instrument manufactured by them
to be free from defects in material and workmanship for a period of one year from the date of
shipment to the original purchaser. Excepted from this warranty are fuses and batteries that carry
the warranty of their original manufacturer where applicable. CALIFORNIA INSTRUMENTS will
service, replace, or adjust any defective part or parts, free of charge, when the instrument is
returned freight prepaid, and when examination reveals that the fault has not occurred because of
misuse, abnormal conditions of operation, user modification, or attempted user repair. Equipment
repaired beyond the effective date of warranty or when abnormal usage has occurred will be
charged at applicable rates. CALIFORNIA INSTRUMENTS will submit an estimate for such
charges before commencing repair, if so requested.
PROCEDURE FOR SERVICE
If a fault develops, notify CALIFORNIA INSTRUMENTS or its local representative, giving full
details of the difficulty, including the model number and serial number. On receipt of this
information, service information or a Return Material Authorization (RMA) number will be given.
Add RMA number to shipping label. Pack instrument carefully to prevent transportation damage,
affix label to shipping container, and ship freight prepaid to the factory. CALIFORNIA
INSTRUMENTS shall not be responsible for repair of damage due to improper handling or
packing. Instruments returned without RMA No. or freight collect will be refused. Instruments
repaired under Warranty will be returned by prepaid surface freight. Instruments repaired outside
the Warranty period will be returned freight collect, F.O.B. CALIFORNIA INSTRUMENTS 9689
Towne Centre Drive, San Diego, CA 92121-1964. If requested, an estimate of repair charges
will be made before work begins on repairs not covered by the Warranty.
DAMAGE IN TRANSIT
The instrument should be tested when it is received. If it fails to operate properly, or is damaged
in any way, a claim should be filed immediately with the carrier. A full report of the damage
should be obtained by the claim agent, and a copy of this report should be forwarded to us.
CALIFORNIA INSTRUMENTS will prepare an estimate of repair cost and repair the instrument
when authorized by the claim agent. Please include model number and serial number when
referring to the instrument.
Revision B 4