American Time SiteSync IQ - Manual (Page 56)

© American Time
56
SiteSync IQ Installation Manual
Troubleshooting Ethernet
Glossary
Appendix
Tr
oubleshooting
Clock
Installation
System Contr
oller
Installation
Intr
oduction
If you have trouble connecting the SiteSync IQ System Controller via Ethernet, follow these troubleshooting steps:
1. Check the Ethernet cable connection to the SiteSync IQ System Controller. Make sure the patch cable is securely
connected to the Ethernet RJ-45 port and that it is not damaged. Have the cable tested or connect a computer or
another Ethernet device to this cable to confirm proper connection.
2. Ensure that the Ethernet is enabled. From the main screen:
Press: P82 , enter User Lock, and press O . Press 2 to enter the Client menu.
If Ethernet is Disabled, press 1 to enable and press O .
Verify the packet counts for RX and TX are greater than 0. Press 1O> from the Comm Menu.
If greater than 0 press OBB to return to the Main screen. If packet counts are 0, continue with troubleshooting
steps.
3. Initiate Sync Now:
Press: P1 to Set Menu Mode.
Enter User Lock and press O .
Press: 9 to sync the System Controller with Ethernet. Press > until Ethernet option is chosen.
Press 8 to sync with Ethernet.
4. Confirm all Network settings (see "Ethernet Installation" section of this manual). Make sure the SiteSync IQ System
Controller is configured properly.
5. Change the Time Server IP address to a different timeserver among those listed in Appendix A. Perhaps the timeserver
that the system controller is attempting to communicate with is down or not responding quickly enough due to
network traffic, etc.
6. Confirm another device or computer on the network is not using the same Static IP address. The Network
Administrator should be able to resolve any conflicts.
7. Ensure that the Network has port 123 open for SNTP or port 13 open for Daytime Protocol.
8. Ping the IP address of the unit from another computer to see if it is responding. Check with your Network
Administrator if you do not know how to do this.
9. Test the time server by attempting to get a time stamp from another computer. Check with your Network
Administrator if you do not know how to do this.
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-328-8996.
Comm Menu
Client
1=Enable 2=(Disable)
OK=Done
Comm Menu
Enable/Disable
1=Remote Program
2=Client 3=Server
Set Menu Mode
Time Sync Option is
Available: Ethernet
8=Sync now OK=Set
Comm Menu
Packets RX:0
Packets TX:0
0=Reset OK=Done