American Time AllSync IQ - Manual (Page 39)

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© American Time
AllSync IQ Installation Manual
Troubleshooting Wired Signal Circuit
Glossary
Appendix
Troubleshooting
Installation
Intr
oduction
SiteSync IQ Installation Manual
If you have trouble operating wired signal circuits, follow these troubleshooting steps:
1. Signal circuits not responding to programmed events:
a. Make certain that the AllSync IQ status is set to AUTO:
Press 8 , enter User Lock, if applicable, and press O .
b. Confirm that signal circuits are enabled. From the View Circuits screen:
Press 3 to enter the Enable Circuits screen to view or change the control status of individual circuits.
c. Confirm that signal circuits and events programmed to control them are assigned to the same schedule.
d. Check for correct voltage at signal relay contacts. The COM (common) terminals should measure full voltage all the time.
CAUTION: Warranty may be voided if LCD/Keypad cover is removed prior to contacting Technical Support at American Time
at 800-328-8996.
2. Signal circuit(s) On when they should be Off:
a. Press
M , enter User Lock, if applicable, and press O . Then choose circuit(s) to activate/deactivate.
b. If the circuit does not toggle On or Off, check for stray voltage on the signal relay normally open contacts.
n Note: You can try disabling the surge protection circuitry by switching it off (see diagram). These switches are located
inside the wiring compartment. Remove power to the AllSync IQ master and signal circuit lines before removing cover to
access wiring.
Circuit Menu
Enable Cir: OK=Done
1=On 2=On 3=On
4=On 5=On 6=On
NO H N COM NC
CLOCK 1
NO COM NC
CLOCK 2
NO COM
BELL 1
NO COM
BELL 2
NO COM
BELL 3
NO COM
BELL 4
NO COM
BELL 5
NO COM
BELL 6
Circuit Protection
Switches
SIGNAL RELAYS
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-328-8996.