Troubleshooting wired clock circuit – American Time AllSync IQ User Manual

Page 38

AllSync IQ Installation Manual

Troubleshooting Wired Clock Circuit

Glossary

Appendix

oubleshooting

Installation

Intr

oduction

SiteSync IQ Installation Manual

If you have trouble operating wired clock circuits, follow these troubleshooting steps:
1. Ensure you have the clock code configured in your system controller:

a. Press

to enter the Config Menu

b. Enter your Service Lock if necessary.

c. Press

to enter the Clock Code select screen and verify that it is correct.

2. If the AllSync IQ time was recently changed, allow up to 24 hours for secondary clocks to re-synchronize to the

system controller.

3. Ensure there is sufficient voltage across each secondary clock.
4. If fewer that 25 AllSync secondary clocks are connected to the AllSync IQ master, the secondary clocks might not recognize

the correction from the AllSync IQ. Connect all intended clocks and allow time for normal system controller correction. If

secondary clocks still have not corrected, you may need additional hardware. Contact American Time Technical support for

information on adding a Resistor Pack (Part #H001941) to your system.

Config Menu

Select Clock Code

OK=Done

If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-

328-8996.