NEXCOM IFA 1610 - Manual (Page 23)

Copyright © 2014 NEXCOM International Co., Ltd. All Rights Reserved. IFA 3610/IFA 2610/IFA 1610 User Manual
Chapter 1: The System Menu
20
Access for the HENGE TM Support Team
Optionally, access to the firewall can be grant via SSH, a secure, encrypted connection that allows a member of the
support staff to log in to the IFA 3610/IFA 2610/IFA 1610 appliances, verify its configuration and inspect it to find out
where the problem lies. The box contains an informative message, the status of the access, which is either DENIED or
ALLOWED. When the status is DENIED a button appears at the bottom of the box:
Allow access
Click on this button to grant 4 days of access to the appliance to the support team.
When the support team access is allowed, a new message appears under the status message: Access allowed until:
followed by the date and time when access to the appliance will be revoked. Moreover, there are two buttons at the
bottom of the box.
Deny access
Immediately revoke the grant to access the appliance.
Extend access for 4 more days
If the support team needs more time to inspect the appliance, a click on this button extends the access grant by four
more days.
Note: When enabled, the support team’s public SSH key is copied to the system and access is granted via that key. The
support team will not authenticate with username/password to the appliance. The root password of the appliance is
never disclosed in any way to the support team.
1.6 HENGE TM Network
If the appliance has been purchased with a maintenance package, it can be registered and connected to the HENGE TM
Network, the HENGE TM solution for an easy and centralised monitoring, managing, and upgrading of all the registered
appliance systems, with just a few clicks. Note that many functionalities of the appliance (e.g., support, sms notification,
and so on) require that the appliance be registered to the HENGE TM Network.
This page is organised into two tabs, namely Subscription and Remote Access.
1.6.1 Subscription
If the firewall has not yet been registered to the HENGE TM Network, the registration form is shown, that can be filled in
before submitting the request for registration. After the registration has been completed, the Subscriptions tab shows
three boxes:
System information
Basic data about the appliance: Serial number, activation code, model of the appliance, and the maintenance package
chosen.
Registration Status
A summary of the HENGE TM Network support status: System name, organisation for which the appliance is registered,
system ID, and the date of the last update.
Your Activation Keys
To receive updates from and to participate in the HENGE TM Network, at least one valid (i.e., not expired) activation key
is required. There is a key for each support channel, but typically just one, shown with the validity time and the days
of maintenance left. An expired key is shown by its channel name stricken-through and by the expired string in the
corresponding Days left column.
1.6.2 Remote Access
The Remote Access tab allows to choose whether the appliance can be reached through the HENGE TM Network and by
which protocol. To allow access, click on the grey switch on the top of the page: Its color will turn azure, and
two access options can be chosen, by ticking the checkbox:
Enable HTTPS access ...
The IFA 3610/IFA 2610/IFA 1610 appliances can be reached via the web interface.
Enable SSH Access ...
Login via a secure shell to the IFA 3610/IFA 2610/IFA 1610 appliances is allowed. Activating this option automatically
activates the SSH access.