DekTec DTC-720 Xpect - Manual (Page 28)

DTC-720 Xpect ® – 24/7 Transport Stream Monitoring
USER MANUAL
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In some cases the server firewall settings should be adapted, for example when domain PCs are used
together with PCs not part of a domain. In case of discovery/connect problems make sure that
Domain, Public and Private Profiles for the following Windows Firewall rules are enabled:
1) DekTec Xpect 24/7 Transport Stream Monitoring (TCP rule)
2) Network Discovery (UPnP-In)
In case of Windows Server 2008, make sure that services ‘Function Discovery Resource Publication’,
‘SSDP Discovery’ and ‘UPnP Device Host’ are started and set to automatic start.
6.6 One or more Mosaic programs not shown
On Xpect/Mosaic start-up or reconfigure, all TS service information should be available. In some rare
cases this service information is not yet completely received resulting in a missing program. An Xpect
Guardian Service restart or resend of the configuration changes should resolve this missing program.
6.7 Xpect dongle license driver
In some cases the HASP key driver, needed for the dongle, is not available on the PC. In that case
make sure that your Windows system is configured to auto search for Windows updates.
6.8 Upload Error
A corrupted configuration file or database file could result in an error during upload. In this
exceptional case the following error will be reported during configuration upload:
To resolve this error, remove all files located in the following (hidden) location:
C:\ProgramData\DekTec\Xpect
C:\ProgramData\DekTec\Xpect\Work