CRU USB DriveDock v5 - Manual (Page 5)

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U S B D r i v e D o c k U s e r ’ s G u i d e ( A 9 - 0 0 0 - 0 0 3 2 r e v 1 . 0 ) - 5 -
4. Frequently Asked Questions
Q:
My USB DriveDock works great with SATA drives but I am having compatibility issues with IDE/PATA
drives. What should I do?
A:
First check to make sure the SATA power/data cable is unplugged from the SATA drive connector on
the dock. IDE/PATA drives cannot be recognized if a SATA cable is plugged in. Next check to make
sure the 4-pin power cable is plugged into the IDE/PATA drive. If the power and host connection are
securely attached to the Forensic UltraDock, then the IDE cable may be faulty. Contact Technical
Support for further instructions.
Q:
Why does my dock experience errors or unmount during long file transfers?
A:
The environment in which the dock is used can affect its performance. The surface that the dock and
drive are set upon may not allow heat to dissipate away from the units. The bottom plate supplied with the
product will help to dissipate heat away from the hard drive and dock. If placed on a non-conductive
surface, the drive or dock may suffer heat related failures. After cooling, the units usually return to a
useable state. Occasionally these heat-related failures can be permanent.
Q:
I am trying to bus power my drive and my computer is telling me that the USB device is drawing too
much power. How can I fix this?
A:
Some hard drives have different power requirements especially when spinning up. The USB port can
only provide so much power and when it exceeds this amount you will get a similar error to the above
message. When this occurs we suggest that you use the included AC adapter to power your USBDDv5
and the drive attached.