Parr Instrument 6772 - Manual (Page 61)

6772
Calorimetric Thermometer Instruction Manual
11-1
TECHNICAL SERVICE
Contact Us
Should you need assistance in the operation or service of your instrument, please contact
the Technical Service Department.
Telephone: (309) 762-7716
Toll Free: 1-800-872-7720
Fax: (309) 762-9453
Email: [email protected]
Any correspondence must include the following basic information:
1.
The model and serial # of the instrument.
2. Date purchased.
3. Software version(s) shown on the “Software and Hardware Information” page.
4. Help system revision. This is displayed by pressing the
When calling by phone, it is helpful if the person is close to the instrument in order to
implement any changes recommended by the Technical Service Department.
Return for Repair
To return the instrument for repair, please call the Technical Service Department for shipping
instructions and a RETURN AUTHORIZATION NUMBER. This number must be clearly
shown on the outside of the shipping carton in order to expedite the repair process.
If you have not saved the original carton and traps, please request a packaging return kit.
We prefer the calorimeter to be shipped in our cartons and traps to prevent shipping
damage.
Ship repair to:
Parr Instrument Company
Attn: Service Department, RMA# XXXX
211- 53rd Street
Moline, Illinois 61265